Refund Policy

Last Updated: January 2025

Eight30.co (“Eight30,” “we,” “us,” or “our”) provides digital products, business toolkits, consultations, and custom-made items. Due to the nature of our offerings, all sales are final. Please review this Refund Policy carefully before making a purchase.

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1. Digital Products (No Refunds)

All sales of digital products—including downloads, templates, toolkits, frameworks, guides, checklists, SOPs, and any other instant-access content—are final.

Because digital goods are delivered immediately upon purchase, we do not offer refunds, cancellations, or exchanges.

Exception – Technical Access Issues

If you experience a technical problem preventing access to your digital product:

• Contact us within 7 days of purchase
• Email: clientservices@eight30.co
• Include your order number + screenshots or a video of the issue

If the issue cannot be resolved, we may—at our sole discretion—provide a replacement product or store credit.

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2. Custom-Made Products (No Refunds)

Custom items (including print-on-demand apparel or made-to-order items) are produced specifically for you.
All sales are final once production begins.

Exception – Damaged or Defective Items

If your custom product arrives damaged or defective:

• Contact us within 7 days of delivery
• Provide photos clearly showing the defect
• After verification, we will send a replacement at no additional cost

We are not responsible for customer errors such as:

• Incorrect size
• Wrong product selection
• Misspelled names or text provided by the customer

Please double-check your order before submitting.

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3. Consulting, Bookings & Strategy Sessions (No Refunds)

All consulting services, clarity calls, strategy sessions, and done-with-you or done-for-you services are non-refundable.

If you miss your appointment or fail to complete your intake form, the session is forfeited.

Rescheduling is available one time, with at least 24 hours’ notice.

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4. Reporting an Issue

To report a qualifying issue, email:

clientservices@eight30.co

Include:

• Your full name
• Order number
• Description of the issue
• Required documentation (e.g., screenshots or photos)

We will respond within 3–5 business days.

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5. Legal Compliance

This policy complies with applicable consumer protection laws.
By completing a purchase, you acknowledge and agree to this Refund Policy.

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6. Jurisdiction

This policy will be governed according to the laws of the jurisdiction where the customer resides only if such laws are mandatory.
Otherwise, the policies stated here apply fully.

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7. Policy Updates

We may update or modify this Refund Policy at any time without prior notice.
Updates will be posted on this page.
Please review the policy periodically.

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8. Contact Information

For questions about this policy:

Email: clientservices@eight30.co
Mailing Address:
3343 Peachtree Rd NE Ste 145 #1435
Atlanta, GA 30326